B2B transactions can become unnecessarily complicated.
A customer emails a purchase order. Sales checks their negotiated pricing. Someone calls the warehouse for inventory. Finance confirms the customer's credit terms. Another employee enters the order into the ERP. Later, the customer emails again asking for an invoice or shipment update.
That process may work when you have a small number of accounts.
It becomes difficult to manage as order volume and customer relationships grow.
Maven Peak Solutions develops custom B2B portals that move appropriate parts of these interactions online.
Customers can sign in to their accounts, access relevant pricing, place orders, request quotes, view documents, check order information, manage users, and complete other approved activities without depending on email or phone calls for every step.
Behind the portal, integrations can connect those activities with the systems your employees already use.
